I wouldnt even rate this company a 1 star. I used to book a hotel in Iceland which unfortuantely I had to cancel due to the ill health of a close family member and their subsequent passing away.
Easy to cancel on the website and they confirm I would receive a refund within 24 hours. 24 hours later no sign of refund so contacted them again (bear in mind this is via email because none of their telephone numbers exist!) and they asked me to provide them my account details which I reluctantly did (what type of company these days ask for this to process a refund!). After chasing again they said the refund would be processed. Two weeks later I am STILL awaiting my refund.
I have sent numerous emails with no reply and have asked to be contacted to no avail. This company has £600 of my money and does not even have the courtesy to contact me with an update. I am absolutley disgusted.
I have wrote to Watchdog about this company and currently awaiting a reply as I intend to warn the world about these scam artists! Please please avoid at all costs!
Review about: Hotel Cancellation Refund.
Reason of review: Refund not received as promised.
Monetary Loss: $582.
Preferred solution: Full refund.