I wouldnt even rate this company a 1 star. I used to book a hotel in Iceland which unfortuantely I had to cancel due to the ill health of a close family member and their subsequent passing away. Easy to cancel on the website and they confirm I would receive a refund...Read more
Had booked a Prague hotel with Olotels.com using credit card and had to cancel 2 months prior to travel. When booking read terms and conditions which state Crédit card will be refunded. After completing cancellation option on line and also sending email Olotels...Read more
Paid a reservation using a credit card. Now I cancelled within the time given by the cancellation policy. They agree that they owe me a pile of cash but they won't reimburse my credit card. They so far game me two different and inconsistent reasons why they cannot....Read more
Absolutely disgraceful to run a business like this. Consumer affairs should shut this company down. You will not get refunded if you cancel your booking and your booking will not be confirmed with your destination hotel. They are a Scam of an agency.
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Booked a room and cancelled within the required period minus $ 15 processing.Now running after the refund ; they come up with all different excuses and not paying the money back .send them several emails and had several phone calls. No result what so ever. They take...Read more
I am having a real hard time trying to get a a 368 EUR refund for a hotel we I had to cancel due to cancellation of my flight.They didn't seem to have a problem charging my credit card but can't seem to put the money back. I have been working on this for one week now...Read more
Booked "Triple Deluxe room", clearly stated 3 adults, recieved single room. Also, my credit card was billed twice (they gave the cash back eventually) and THEN my card was used to book a $6500 flight from somewhere overseas QATAR, I think. A little dodgy no? So here is...Read more
I am having a real hard time trying to get a 227.00 refund for a hotel we did not get to use due to an emergency. They have no problem charging your credit card but can't seem to put the money back. I have been working on this for two weeks now and can't get it...Read more
Booked a hotel nearly two months ago for April 3, however when I call the hotel they have no record of my reservation and they have never even heard of olotels.com! My credit card was charged the day I made the reservation. I would at least expect that they book my...Read more
Today I submitted a dispute with my credit card company for the fraudulent charges and unauthorized activity, and my company agreed that this was unauthorized and they've started the dispute process. Some lady called back from their customer service department trying...Read more
I never confirmed a room with 1 bed - I ordered a room with 2 beds and their website said double. Customer service is absolutely HORRIBLE and did NOTHING to accommodate me. I will be disputing the charges with my credit card company because I never confirmed the room...Read more
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