Olotels Complaints and Reviews

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Olotels
Main address: Room 1603, Tung Sun Commercial Center Wanchai Hong Kong
44 20 8099 5115, , http://www.olotels.com/contact_form.php
  • 40 complaints
  • $9.5K claimed losses
  • $238 average
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Paid a reservation using a credit card. Now I cancelled within the time given by the cancellation policy. They agree that they owe me a pile of cash but they won't reimburse my credit card. They so far game me two different and inconsistent reasons why they cannot. Instead, they want to know all of my banking information on a bank letter. My Credit Card company says there is no reason for that... Read more

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Booked a room and cancelled within the required period minus $ 15 processing.Now running after the refund ; they come up with all different excuses and not paying the money back .send them several emails and had several phone calls. No result what so ever. They take the money of you at the time of booking , offer you free cancellation minus a handling fee and than do not process your refund. Have... Read more

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I am having a real hard time trying to get a a 368 EUR refund for a hotel we I had to cancel due to cancellation of my flight.They didn't seem to have a problem charging my credit card but can't seem to put the money back. I have been working on this for one week now and the funds they owe me (minus the cancellation charge of course) have not been returned yet. If they don't refund me soon I am... Read more

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Booked "Triple Deluxe room", clearly stated 3 adults, recieved single room. Also, my credit card was billed twice (they gave the cash back eventually) and THEN my card was used to book a $6500 flight from somewhere overseas QATAR, I think. A little dodgy no? So here is my list: 1:Unreliable 2: Bad logistics 3:Dodgy. 4:My friends got a cheaper TWIN room, when they arrived (well they had to get... Read more

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I am having a real hard time trying to get a 227.00 refund for a hotel we did not get to use due to an emergency. They have no problem charging your credit card but can't seem to put the money back. I have been working on this for two weeks now and can't get it resolved. They already got 259.00 because we cancelled so late and I feel they are just trying to keep the other 227.00 by making me... Read more

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Booked a hotel nearly two months ago for April 3, however when I call the hotel they have no record of my reservation and they have never even heard of olotels.com! My credit card was charged the day I made the reservation. I would at least expect that they book my room in exchange for them taking my money! I am starting to think this place is a scam since prices were so low. NEVER BOOK THROUGH... Read more

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Today I submitted a dispute with my credit card company for the fraudulent charges and unauthorized activity, and my company agreed that this was unauthorized and they've started the dispute process. Some lady called back from their customer service department trying to ARGUE with ME saying that I'm wasting my time, that I'm completely in the wrong, and that they can do nothing for me ....? Why... Read more

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I never confirmed a room with 1 bed - I ordered a room with 2 beds and their website said double. Customer service is absolutely HORRIBLE and did NOTHING to accommodate me. I will be disputing the charges with my credit card company because I never confirmed the room and it is fraud. fraud fraud fraud fraud fraud fraud fraud fraud fraud fraud fraud fraud fraud fraud fraud fraud fraud fraud fraud... Read more

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Guess I wasn't the only victim to the Credit card Fraud Transactions after googling that!!!!!!!! I made a booking on July 11th 2013 for a hotel in Florence Italy via olotels.com for my arrival on Oct 3rd 2013 for three nights and got today Aug 13th 2013 SMS notifications informing of 12 unauthorized transactions that were made within 3 Min!! Luckily my bank immediately suspected the matter and... Read more

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Today I just booked PARKROYAL on Pickering hotel in Singapore for 3 nights.When I made the payment , the notice shows that transaction failed"this transaction has been rejected by your bank..." However, after a while, I got the call from my bank , told me that $1269 is sucessfully Pre-Authorization by Olotels.And now we can take this money from my card from the authorization. Later I checked my... Read more

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